Assisting Employees to Thrive During Change

• Be fair
• Be visible and available
• Use interactive feedback
• Elicit solutions to problems from employees
• Reinforce the need for the change
• Encourage a collaborative attitude
• Admit when you lack information
• Clarify new roles and relationships
• Prepare and support employees
• Be prepared for the grieving process, it always occurs
• Identify the workers that are experiencing losses and the specific losses
• Appreciate the meaning of the loss for the employee
• Recognize that employees resist the fear of the unknown, the losses, the endings, and the inadequacies that accompany major changes
• Understand employees person experience fear and anxiety from increased work loads and higher performance expectation
• Understand that losses may involve the severing of a relationship with trusted co-workers and loss of a level of comfort and familiarity
• Employees examine personal issues: potential geographical transfer, loss of a home, personal friendship, status in the community
• Engage in open and emphatic communication during the entire change process
• Listen closely, carefully and intently to the distress the worker feels
• Be aware that some workers may suppress their emotions
• Identify and acknowledge the feelings of employees, and allow them to communicate these feelings
• Compensate the employees for their losses, such as offer training and education classes to gain new skills, or outplacement services

   

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